FAQs

FAQs

Please be advised our website is only used for viewing purposes ONLY, to check out message us on instagram @Dimepieceapparel_ 

  

General

How Can I Place A Order? 

We currently only accept orders Via Our Instagram Account @Dimepieceapparel_  Please Send A DM With A Screenshot Of The Items Your Are Interested In When You Are Ready To Check Out.

What Payment Method Do You Accept? 

We Accept Zelle, Apple Pay, Venmo & Cash. Payment Must Be Sent Within 1 Hour From The Time Your Order Is Placed. If Payment Is Not Received Item Will Be Sold To The Next Person Interested. Invoice Is Available Upon Request.

Do you offer Pick up, Delivery, or Shipping options?

Yes, SAME DAY PICK UP Is Available. Address Will Be Provided After Payment Is Received. 📍We Are Located In Los Angeles, Ca 90003.

Yes, We Offer  LOCAL DELIVERIES Rates May Vary $5-$15 Depending On Your Location. Free Local Deliveries With a Minimum Purchase Of $50. 

Yes, SAME DAY SHIPPING Is Available Rates May Vary $3-$15. Tracking Number Will be Provided After Payment Is Received. Allow 1-5 Days From Your Order Date To Receive Your Order.

Do you have a size chart? 
No, Unfortunately we do not have a size chart due to all Items vary in size and measurements. However, Description for material, Size, and Fitting will be provided on each item. 

Size Guide:

Small 1-5, Medium 7-9, Large 10-13    
S/M fit’s like a regular small  
M/L fits like a regular Medium 

 
Please Note: Some Items Run Smaller & Bigger Than Others depending on material

What are your business hours?

Dimepiece Apparel’s business hours are Monday – Friday 9:00 am – 5:00 pm PST.

 

If I’m missing an item or my item arrived damage what should I do?

Message Our Instagram Account @Dimepieceapparel_ or Email Us At info@dimepiece-apparel.com with any questions, comments, or concerns. Please allow 24-72 hours for a response.

  

 

Shipping Info

How long will it take to process my order?

All orders will be processed in the order that they are received. If an order is placed after 5:00 pm, that order will be counted on the following business day. Please allow 1-2 business days for your order to be fulfilled and sent to the post office.

How long will it take to receive my order?

- Domestic orders are usually received within 3-5 business days from your order date.  

- International orders will range between 1-6 weeks depending on your location and efficiency of your local post office.

  • Please note: Longer delays may apply within the USA and internationally due to the current global pandemic. Please refer to your country’s postal service website regarding delivery times and/or delays.

 

My package has been lost or stolen, what should I do?

Please make sure to submit the correct address during checkout. Dimepiece Apparel is not responsible for lost or stolen packages. However, we will do our best to help you locate your package since each order comes with a tracking number. If a package tracking number states it was delivered and you have not yet received it, please contact USPS directly and file a claim.

 

 

Exchange Policy

What is the exchange policy?

To be eligible for an exchange or return, your item must be in the same condition that you received it, must have tag, no stains, unwashed, and odorless. To begin an exchange please contact us on Our Instagram Account @Dimepieceapparel_ You must include name, order number, proof of purchase and reason for return. Customers are responsible for shipping costs related to returning items. Store credit will be issued in order to purchase a new item.

 

YOU MAY NOT EXCHANGE:

- Bodysuits or white items will not be accepted due to hygiene purposes

- All items purchased on sale, clearance, or with any discount over 20% are  FINAL SALE. 

 

Do I have to pay the shipping fees to return the items?

Unfortunately, we do not provide return labels, all shipping fees must be paid by the customer.

How long do I have to return my items?

Please return items within 7 days of delivery date stated on the tracking information.

What will I receive when my item is returned?

We will provide you a store credit gift card via email.

Should I provide my tracking number to prove I returned my item?

Yes, please provide your return tracking information that way we will know that you did in fact return a package.

 

 

 

 

Reserved Rights Regarding Returns and Exchanges

Dimepiece Apparel reserves the right to solely define and limit, refuse and reject returns from customers at any time due to: potential fraudulent or criminal activity and an irregular or excessive return history indicative of wardrobing.