FAQs

Please feel free to contact us at info@dimepiece-apparel.com with any questions, comments, or concerns. Please allow 24-72 hours for a response.

General

What are your business hours?

Dimepiece Apparel’s business hours are Monday – Friday 9:00 am – 5:00 pm PST.

Do you offer pick up or delivery options?

Unfortunately, we do not deliver. However, if you are in the South Los Angeles, CA area we do offer a pick-up option. Select pick-up at checkout and an email will be sent to you with the pick-up address.

If I’m missing an item or my item arrived damage what should I do?

Please email us at info@dimepiece-apparel.com for more information.

Shipping Info

How long will it take to process my order?

All orders will be processed in the order that they are received. If an order is placed after 5:00 pm, that order will be counted on the following business day. Please allow 1-2 business days for your order to be fulfilled and sent to the post office.

How long will it take to receive my order?

- Domestic orders are usually received within 3-5 business days from your order date.

- International orders will range between 1-6 weeks depending on your location and efficiency of your local post office.

Please note: Longer delays may apply within the USA and internationally due to the current global pandemic. Please refer to your country’s postal service website regarding delivery times and/or delays.

My package has been lost or stolen, what should I do?

Please make sure to submit the correct address during checkout. Dimepiece Apparel is not responsible for lost or stolen packages. However, we will do our best to help you locate your package since each order comes with a tracking number. If a package tracking number states it was delivered and you have not yet received it, please contact USPS directly and file a claim.

Exchange Policy

What is the exchange policy?

Due to Covid-19 ALL SALES ARE CURRENTLY FINAL!

Do I have to pay the shipping fees to return the items?

Unfortunately, we do not provide return labels, all shipping fees must be paid by the customer.

How long do I have to return my items?

Please return items within 7 days of delivery date stated on the tracking information.

What will I receive when my item is returned?

We will provide you a store credit gift card via email.

Should I provide my tracking number to prove I returned my item?

Yes, please provide your return tracking information that way we will know that you did in fact return a package.